SHIPPING

Which countries do you ship to internationally?
 

We ship worldwide.

 

How much will my shipment cost?

Our shipping fees are as follows:

Spain (except Canary Islands): 7 euros

France, Belgium, Italy, Alemania, Portugal: 10 euros

Rest of Europe UE: 12 euros

United Kingdom: 15 euros

USA, Canada, South Korea, Japan: 35 euros

Russia: 40 euros

Important for non EU orders:  

If you shop from outside the European Union, please note that we cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. We cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance. In the case you refuse to receive the order because of the unexpected additional fees, we reserve the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
This only for non EU orders.

 

How do we ship?

Once we send your order, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact us at customerservice@thecatbrandw.com if you have any questions or concerns regarding your order’s shipment. 

What happens to my order if I´m not in when it arrives?

The couriers will make two attempts at delivery to the address stated and your order will be returned to us after these two attempts. In this last case, TCBW reserves the right to collect or withhold any sum due for compensation of damages which it has undergone because of the impossibility of delivering the goods. In case of not being able to deliver the package, THECATBRANDW will not be responsible for it. If the package is not returned to our facilities, this will make it impossible to refund the order amount.

 

What should I do if my order is being held in customs?

In this case you need to contact the courier. Please take into account that you may have to pay additional fees or duties so the package can be delivered. Also they can ask you additional personal information that you can only provide.